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| Outstanding Service Earns National Award |
| Time Communications Wins ATSI Call Center Award of Distinction |
Time Communications, 4444 Centerville Road, Suite 245, White Bear Lake, MN has been honored with the prestigious 2009 Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services including Inbound Order Desk/Help Desk and Web Enabled customer assistance recognized Time Communications at ATSI’s 2009 Annual Convention held at the Westin Convention Center Hotel, in Pittsburgh, PA.
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The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across North America for a tool which could be used to measure the skills of their professional Call Center Agents.
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After six months of testing, an independent panel of judges scored call-handling skills for "enhanced service" applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.
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"The ATSI Call Center Award of Distinction offers the industry the kind of quality testing and benchmarking that is essential to help us establish the kind of service levels that are being demanded by our customers", says ATSI President, Dennis O’Hara.
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ATSI extends its congratulations to the staff of Time Communications on their proven quality service to their customers.
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About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others. |
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| * Other / Past Awards * |
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| NEW YORK, August 23, 2007 - Inc. Magazine today awarded Time Communications of St. Paul, MN, a place on its first-ever Inc. 5,000 list of the fastest-growing private companies in the country. The Inc. 5,000, an extension of Inc. magazine’s annual Inc. 500 list, catches many businesses that are too big to grow at the pace required to make the Inc. 500, as well as a host of smaller firms. Taken as a whole, these companies represent the backbone of the U.S. economy. This first-ever list of the 5,000 fastest-growing businesses reports total revenue of $194.5 billion. |
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| Canadian Call Management Association |
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2008 - Award of Distinction
2007 - Award of Distinction |
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2008 - Award of Excellence
2007 - Award of Excellence
2006 - Award of Excellence |
